Beach Sac Security - Refund Policy

Thank you for choosing Beach Sac Security. We strive to ensure your satisfaction with our products. If you find any reason for discontent with your purchase, we offer a hassle-free refund within 14 days from the date of purchase. Please read our refund policy carefully for more details:

Eligibility for Refund:

• The product must be unused and in the same condition as when it was delivered.
• It should be in its original packaging.

Refund Process:

• To start the refund process, get in touch with our customer support via phone or email within 14 days of product receipt.
• We'll send you a return address and a complimentary return label via email.

Damaged or Defective Products:

• If your product arrives damaged or defective, please send a photo of the item to info@beachsacsecurity.com.au , along with your order specifics.
• We will assess the situation and provide you with a return address and a free return label via email.

Refund Approval:

• Upon receiving and inspecting your return, we will inform you via email about the receipt and the approval or rejection of your refund.
• If approved, the refund will be processed, and the credit will automatically be applied to your original payment method in a timeframe subject to your bank or card issuer's policy.

Return Shipping:

• For returns due to change of mind, customers will bear the return shipping costs.
• Beach Sac Security covers return shipping for damaged or defective items.

Refund Exclusions:

• No refund for products with signs of use, damage, or wear not due to transportation.
• A 20% restocking fee (excluding initial shipping) might apply to some returns to cover inspection, repackaging, and potential depreciation. This fee reflects our commitment to fair pricing and encourages considerate purchasing.

For any queries or assistance with the refund process, please contact our customer support at +61425229500 or info@beachsacsecurity.com.au 

Please note, this refund policy adheres to Australian retail law and your rights under Australian Consumer Law.